Eurotools (Peterborough) (“We”) are committed to protecting and respecting your privacy.

If you have indicated in any of the relevant areas of our site that you agree to our policies, you will be consenting to the practises outlined below.
This policy (together with our terms of use and cookie policy, in addition to any other referenced document) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to allow you to understand our practises regarding your personal data and how we handle it.

1.       Information we collect

1.1   Information you give us.

This is information you provide us by filling in contact forms, newsletter sign-ups, purchasing from our website or by corresponding with us by phone, e-mail or other methods of providing us information.
This information may include your name, address, email or telephone number.

1.2   Information we collect.

With each visit you make to our website, we will automatically collect certain information.

1.2.1         Technical Information
Information including the IP address, browser type and version, time zone, operating system, screen resolution etc.

1.2.2         Information About Your Visit

Information including the URL, method of accessing our site including originating site and the relevant clickstream, products viewed and terms searched for. Information related to errors, length of visit and how you interacted with other aspects of our site.

2.       Cookies

2.1 Our website uses cookies to differentiate you from other visitors to our website and to allow the essential function of certain features of our website. You can view our complete Cookies Policy here.

3.       How we use this information

3.1 Information we collect

                3.1.1 To manage our site, including troubleshooting, testing and analysis.

                3.1.2 To enable the proper function of our website and enable you to use features on the website.

                3.1.3 To ensure the website security is maintained by analysis of IP address and to ensure network bandwidth limits aren’t exceeded.

3.2 Information you give us

                3.2.1 To allow us to appropriately respond to contact requests, including but not limited to, quotations, follow ups and other required means of communication

                3.2.2 To provide you with news, sales and other promotional information services you have requested information for.

                3.2.3 To notify you about changes to our service.

                3.2.4 To allow us to ensure our website is presented appropriately for your device.

4.       Disclosure of your information

4.1 We may disclose relevant personal information to:

                4.1.1 Any member of our business who needs this information, through their job role or a need to access this information.

                4.1.2 Selected third parties including Suppliers, payment processors and any other company who need your information to perform a service. This will normally be agreed with you beforehand; however your use of this site constitutes acceptance of this policy.

                4.1.3 In the event of the sale or purchase of any business or asset we have disclose your personal data as part of the transaction if deemed necessary. If Eurotools is acquired, your personal data may be part of the transferred assets.

                4.1.4 We may disclose your personal data in order to comply with any legal obligation or to mitigate the risk we take in relation to fraud prevention and credit accounts.

4.2 General
When contacting us, you will need to provide some personal information. We will use this data, in line with our Privacy Policy, to enable us to process your enquiry. If you contact us and choose to not provide this information, we may be unable to provide you with our services, products or respond to your enquiry.

4.3 Website
By agreeing to our policies, you consent to the collection and usage of your personal data as described herein. We will seek explicit consent to process personal data collected or given by you. Please note that, while consent is voluntary, we may be unable to provide you complete access to our website as some parts fundamentally require your consent to work.

4.4 Retention and Deletion
We will not retain data longer than is necessary to fulfil the purposes for which it was given, unless required to maintain this data by law. You can request a copy of your information by providing a proof of ID and ownership of the data. This information will be sent via email and you can request this information by following the steps outlined in Section 7.

5.       Data Security

5.1 Your data is secured in major multi-national data centres which meet all expected standards for physical security, power and outage resilience and network monitoring. If anything concerning if noticed, proactive action will be taken to safeguard your data in addition to the best practices maintained for your data beforehand.

6.       Your Rights

6.1 Your Right of Access
You have the right to ask us for copies of your personal information.

6.2 Your Right to Rectification
You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

6.3 Your Right To Erasure
You have the right to ask us to erase your personal information in certain circumstances, excluding data we are legally required to hold for a period of time.

6.4 Your Right to Restriction of Processing
You have the right to ask us to restrict the processing of your personal information in certain circumstances.

6.5 Your Right to Object to Processing
You have the right to object to the processing of your personal information in certain circumstances.

6.6 Your Right to Data Portability
You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

We have one month from you submitting your request to respond to you. This 30 days starts 1 day after receiving your email and 2 days after the post-marked date on a letter. All information requests should be submitted via email to info@eurotools.co.uk or posted to: Eurotools, Unit 1 Astore Park, Peterborough, PE1 5XL.

7.       Changes to our Privacy Policy

7.1 Any changes to our privacy policy will be posted here, we will attempt to contact you via email if we feel this change applies or to your data. However we cannot guarantee you will be contacted so you should check back on this page frequently to ensure you’re informed with our latest policy.

8.       Contacting Us

8.1  Any concerns or queries regarding any of our policies should be sent to us via email at info@eurotools.co.uk or via post to Eurotools, Unit 1 Astore Park, Padholme Rd. East, Peterborough, PE1 5XL

How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us via email info@eurotools.co.uk or post, Eurotools, Unit 1 Astore Park, Peterborough, PE1 5XL. Please ensure you leave your contact information and we’ll be in touch to discuss your complaint.

You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk